Privacy and Data Protection Policy (“Policy”)

Monde Nissin Singapore Pte. Ltd and Kosmic Kart Pte. Ltd (“we” “our” or “us”) respects your privacy and recognizes the importance of the personal data you have entrusted to us ("Personal Data”). Personal Data in this Policy refers to any information that can uniquely identify an individual (including the information below).

Please be informed that we reserve the right, at its sole discretion, to modify, update and/or amend this Policy from time to time for operational, legal, or regulatory reasons, and we encourage you to check for updates regularly.

1. What this Policy covers

This Policy describes the principles we follow in collecting, using, disclosing, retaining, and removing Personal Data. It also describes the measures we take to safeguard your personal information obtained in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable laws and regulations.

By accessing, using and interacting with our website/platform ("Website”) to purchase our products, registering an account on our Website, processing your purchases of our products, communicating with us through email, messaging services, by telephone, in writing or by using any of our other services, or by providing Personal Data to us ("Transactions and Dealings”), you agree to the collection, use and disclosure of your Personal Data described in this Policy.

2. What Personal Data we collect and use

Generally, when you perform various Transactions and Dealings, we only collect and use Personal Data with your consent or deemed consent or otherwise permitted under the applicable laws and regulations. Personal Data you provide may include, but are not be limited to:

contact information such as your name, email address and phone
postal, billing or shipping
billing and payment information for purchases including credit card numbers
user account information when you register an account on our
Website usage information such as version of your web browser, IP address, time zone, cookie information, what webpages on the Website or products you view, search terms, and how you interact with our Website.
communication records with you through the various Transactions and
surveys, promotions, and contest participation

Personal Data may be collected directly from you or collected automatically when you access, use and interact with our Website, using cookies or other similar technology. A cookie is a small amount of information that is downloaded to your computer or device. The use of cookies is always subject to your consent as per the applicable laws and regulations. All web browsers also offer the option to block, refuse or disable any cookie. However, you may not be able to enter certain parts of our Website once these cookies are disabled. Additionally, please note that blocking, disabling, or refusing any cookies may not completely prevent how we share data with third parties.

3. The Purposes for the collection and use of your Personal Data

We collect and use your Personal Data primarily for the following purposes:

to load our Website accurately for you and to perform analytics to optimize your usage of our
to provide our products and services to you and communicate with
to process your purchases and purchase related transaction
to respond to your enquiries, feedback and/or
to process your payment information, including providing you with invoices and/or order
to process your account registration and send you various messages from time to
to service your account, provide you with targeted advertisements and marketing information about our products and services, invitation to events and promotions which may be of interest to you from time to time, campaigns, contests, giveaways, surveys and/or notices ("Targeted Marketing”).
to provide you with customer support, and for investigations into any disputes, payment issues and/or
to operate, evaluate, and improve our business and processes including developing new products and services, analyzing, and improving our existing products and services as well as our Websites.

4. How Personal Data will be disclosed

We may disclose your Personal Data to the following third parties (whether located in Singapore or overseas) in accordance with the applicable laws and regulations and for one or more of the purposes stated above and below:

where appropriate, your appointed
payment channels and third-party digital or physical payment service providers, including but not limited to banks, credit card companies and financial institutions for the purpose of assessing, verifying, and facilitating payment.
our appointed product and/or service providers and suppliers, including but not limited to data centers or server and internet service providers or suppliers of products.
our business partners and third parties that provide related products and/or services for joint promotions, or help us run our marketing efforts, including Targeted Marketing efforts.
the public when you become a winner in a contest by publishing your name, photographs and/or other Personal Data without compensation for advertising and publicity purposes.
any relevant government ministries, regulatory authorities, and statutory boards or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority.
our professional advisors, including auditors and lawyers, subject to the applicable laws and regulations and/or binding contractual obligations of confidentiality.
any relevant parties, law enforcement agencies or legal institutions, to the extent necessary for the establishing, protecting and/or defending or enforcing our legal rights.
any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties.
any relevant party if we believe disclosure is necessary and appropriate to prevent physical, financial, or other harm, injury, or loss.
any business partner, investor, assignee, or transferee (actual or prospective) in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation).
any relevant external provider, where our Website uses external advertising, plugins, or
any other party whom you authorize us in writing to disclose your Personal Data
for purposes that a reasonable person will consider appropriate in the circumstances or required by the applicable laws and regulations.

5. International Transfer of Personal Data

We may need to transfer your Personal Data to the above third parties in countries that have different laws and data protection compliance requirements than the countries that we are registered in (Singapore) or the country that you are located.

Where we transfer your Personal Data to a different jurisdiction, we will endeavor to abide by the data protection and privacy laws of that jurisdiction, and while some jurisdictions may not have laws as protective as Singapore, we will nevertheless collect, use, and disclose your Personal Data in accordance with the provisions in this policy and provide protection in a manner comparable to the protection provided under Singapore’s applicable laws.

6. How to update Personal Data or withdraw consent

We aim to keep all Personal Data as accurate, complete, and up to date as possible, and the accuracy of your Personal Data depends to a large extent on the information you provide to us.

Subject to the exceptions provided under the PDPA, you can email us in the Contact Us section below on the following:

opt out of receiving any marketing and promotional materials you have previously consented to, including any Targeted Marketing.
withdraw your consent for the collection, use or disclosure of Personal Data by giving us reasonable notice to

allow fulfilment of any open order/s and for the withdrawal of consent to be effected.

request for access to, request to update or rectify, or request to delete your Personal Data held by

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. We will respond to your request as soon as possible. Should we not able to respond within thirty (30) days after receiving your request, we will notify you in writing (except for request not required to do so under PDPA).

7. How we protect your Personal Data

We will take reasonable efforts to protect Personal Data in our possession or control, by implementing reasonable and appropriate security measures to prevent unauthorized access, collection, use, disclosure, copying, alteration, disposal, or similar risks.

However, we cannot completely guarantee the security of any Personal Data we may have collected from or about you, given that the use of digital services and the transmission of information and communications via the internet, are susceptible to risk, including unauthorized access, interception, loss of Personal Data, cyber-attacks, malware, and bugs. You should be aware of the risks associated with using websites, applications, and digital services. We urge you to take every precaution to protect your Personal Data when you are on the Internet, when you use or interact with our Website.

8. How we retain your Personal Data

Generally, when you register an account with us, your Personal Data provided is retained in our records for as long as the purposes for which the Personal Data was collected continues, or unless and until you ask us to delete or destroy this information. Your Personal Data is then deleted and/or destroyed unless further retention is required to satisfy longer retention period to meet business, operational, legal, or regulatory obligations.

9. Use of our Website

Our Website may contain links to or from other websites, including advertising, plug-ins, or content, that do not operate under this Policy. If you choose to interact with any such advertising, plugins or content, your Personal Data may be shared with the relevant external provider.

We are not responsible for the data protection and privacy practices of external parties, and we recommend that you read and understand the privacy statement/policy posted on those other websites before interacting with, and/or submitting your Personal Data to those websites.

10. How to Contact Us

For any questions or comments regarding this Policy, or to update your preferences such as data access or correction request, please email to hello@andso.com.sg

Last updated: January-2024

Privacy Policy